Call our Customer Service Department toll-free at 1-800-660-8646. Customer Service hours are 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday.

Visit our Contact Us page.

Yes! Primary Concepts now offers the ability to submit authorized purchase orders online (for schools within the United States). If you are authorized to submit purchase orders for your school or district and would like to submit purchase orders through our website, simply complete our Purchase Order Registration Process. Once we have verified your information, we will notify you via e-mail that your registration has been accepted, and you will be able to submit purchase orders online. If we have already accepted your registration, you may place a purchase order online simply by selecting the “Purchase Order” option at checkout.

We are currently experiencing problems with this feature. If you have applied, trust that we hope to have them resolved in the next few weeks. Our sincere apologies for this delay.   

We accept VISA and MasterCard. (Sorry, we do not accept American Express or Discover.)

Download a printable order form in PDF format, and fax or mail it to us with your payment. Or use the order form in the back of your Primary Concepts catalog.

You can submit your order via these methods:

• Phone: Call us toll-free at 800-660-8646. Phone orders must be paid by credit card.
• FAX: Fax in your order form, together with signed, authorized purchase order, check, or credit card information, to 510-527-8760. Please include a copy of your Tax Exempt Certificate, if applicable.
• Mail: Send your order form, accompanied by signed, authorized purchase order, check, or credit card information, to Primary Concepts, Box 10043, Berkeley, CA 94709. Include a copy of your Tax Exempt Certificate, if applicable.

We normally turn orders around within two working days. If your need is urgent, call us at 800-660-8646 to request expedited processing of your order. We also offer a rush shipping option within the continental U.S. Charges for rush shipping are 20% of your order total ($10.00 minimum).

We are required to collect sales tax on orders shipping to the following states, unless a tax-exempt number is provided: California, Connecticut, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, North Carolina, Ohio, Oklahoma, Rhode Island, Washington, and Washington, D.C.

If you are tax-exempt:

• Ordering online: You will find a space to enter a tax-exempt number on the "Bill To" page of the checkout form.
• Ordering by fax or mail: Send a copy of your tax-exempt certificate together with your order. You only need to send the certificate with the first order.

Your order will not be invoiced, or your credit card charged, until your order has shipped. Occasionally our website calculates tax incorrectly; when your order is processed we double-check it. The amount may vary depending on the tax charged in your county. For International orders, we will contact you if the shipping amount is different than the 20% calculated on our website. We will not charge your account until you approve the amount, so please make sure you give us an accurate email address and a phone number.

We accept international orders via fax or mail, payable by credit card (VISA or MasterCard) in U.S. Dollars. Shipping charge is 20% of order total, or actual cost if greater than 20%. We will contact you via e-mail to inform you of the shipping cost, so you can confirm or cancel your order. To order, please fax your order to 1-510-527-8760, or mail to Primary Concepts, Box 10043, Berkeley, CA 94709-5043.

Contact either of our Canadian partners, who carry many of our proprietary items. Call or visit Spectrum Educational Supplies Ltd, call toll free 800-668-0600 or visit Louise Kool & Galt, or call toll free 800-268-4011.  

You may order from Canada from our website. All prices quoted are in U.S. dollars. Payment must also be made in U.S. dollars. Orders ship through United States Postal Service. Customer is responsible for any customs duty and taxes. Large items may require more than 20% shipping. We will contact you with an estimate before shipping. Please include a valid email address and phone number to contact you during business hours.

Within the contiguous 48 states, we ship by UPS Ground. The shipping charge is 10% of order total (minimum $5.00).

To Alaska, Hawaii, Puerto Rico, Guam, and Saipan, we ship UPS. Shipping charge is 20% of order total (minimum $10.00).

To APO Boxes (military), we ship by U.S. Priority Mail. Shipping charge is 20% of order total (minimum $10.00).

To international destinations other than those listed above, we ship by U.S. Airmail. Shipping charge is 20% of order total (minimum $10.00), or actual shipping cost if above 20%. We will send you an e-mail informing you of the shipping cost, and you can accept or decline to place the order. Note: All prices are in U.S. Dollars.

We offer rush shipping via UPS 2nd-Day Air within the contiguous United States. Shipping charge is 20% of order total (minimum $10.00).

Once you have placed your order, you can log in at any time to view the status of your order.

You will receive an e-mail when your order has shipped, giving you tracking numbers for your packages.

If you are using a spam blocking services, in some instances requested e-mails from Primary Concepts are being blocked. If you are using a spam blocking service please ensure that you add us to your list of "approved senders". To receive order confirmations from our eStore, please add:

info@primaryconcepts.com

You can check your order and payment history for all web orders you place with Primary Concepts simply by going to My Account and logging in.

Every item we sell is fully guaranteed. All of the materials used are of high quality and educationally sound. If for any reason you are not satisfied with your purchase, simply let us know within 30 days, and we will give you instructions for returning the unused goods. A full refund or exchange will be provided for the cost of materials (we do not refund shipping charges).